This Privacy Policy describes how VUGO ("we," "our," or "us") collects, uses, and protects your information when you use our AI-powered video generation platform. By using VUGO, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Email address and authentication credentials (managed by Clerk)
- Profile information you choose to provide
- Account preferences and settings
1.2 Content and Usage Data
When you use our video generation services, we collect:
- Video scripts, prompts, and text content you input
- Video files you upload for processing
- Generated video content and metadata
- Usage patterns and feature preferences
- Video generation settings and parameters
1.3 Payment Information
For subscription and credit purchases:
- Payment method information (processed by Stripe)
- Billing address and transaction history
- Subscription status and plan details
1.4 Technical Information
We automatically collect:
- IP address and device information
- Browser type and version
- Operating system and platform
- Usage analytics and performance data
- Error logs and debugging information
2. How We Use Your Information
We use the collected information for:
- Providing and improving our video generation services
- Processing payments and managing subscriptions
- Personalizing your experience and content recommendations
- Analyzing usage patterns to enhance platform performance
- Providing customer support and technical assistance
- Ensuring platform security and preventing fraud
- Complying with legal obligations and enforcing our terms
3. Third-Party Services and Data Sharing
3.1 AI and Processing Services
Your content may be processed by:
- OpenAI: For AI script generation and content creation
- AssemblyAI: For video analysis and viral moment detection
- AWS S3: For secure file storage and delivery
3.2 Authentication and Payments
We use trusted third-party services:
- Clerk: For user authentication and account management
- Stripe: For payment processing and subscription management
These services have their own privacy policies and data handling practices. We recommend reviewing their policies for complete information about how they handle your data.
4. Data Storage and Security
4.1 Data Storage
Your data is stored:
- In secure cloud environments with industry-standard encryption
- On servers located in the United States and other regions where our services operate
- For as long as necessary to provide our services and comply with legal obligations
4.2 Security Measures
We implement security measures including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure API endpoints and data transmission
5. Your Rights and Choices
5.1 Access and Control
You have the right to:
- Access and review your personal information
- Update or correct your account information
- Download your generated content and data
- Delete your account and associated data
- Opt out of certain communications and marketing
5.2 Data Retention
We retain your data:
- For as long as your account is active
- For a reasonable period after account deletion for legal compliance
- Generated videos may be stored for service delivery and backup purposes
6. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication status
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences.
7. Children's Privacy
VUGO is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top. Your continued use of VUGO after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: support@vugo.ai
- Through our support channels in the VUGO platform
11. Legal Basis for Processing (EU Users)
If you are located in the European Union, our legal basis for processing your personal data includes:
- Contract performance (providing our services)
- Legitimate interests (improving our platform, security, fraud prevention)
- Consent (for marketing communications and optional features)
- Legal obligations (compliance with applicable laws)